Where's
My Stuff?
If you still haven't received your goods by the stipulated
delivery date (see Shipping
Options and Delivery), our customer service department will help
you track your order. Please include "Track order no xxx" as the subject
of your Email.
Can I Arrange a Delivery Time?
Barrabes.com is unable to guarantee that your goods are delivered
at a specific time. If you think that you or anyone else will be unable
to receive the goods, please contact our Customer
Service Department. We will provide you with the delivery number
so that you can personally arrange a delivery time with the messenger
company.
If you prefer you can contact the customer service department of the
messenger company directly:
How Much Is Shipping?
The Iberian Peninsula and the Balearic Islands
If your order is over 120 € (TAX included) shipping is free for deliveries
to the Iberian Peninsula (not including Portugal) and the Balearic Islands.
Shipping will also be free if you pick up your order from our store in
Madrid, our
Huesca Outlet.
If your order is under 120 € (TAX included) an extra shipping cost of
6 € (VAT included) will be added for orders in the Iberian Peninsula
(not including Portugal) and the Balearic Islands.
Note: Orders which include skis. 10€ (incl. VAT) will be added as shipping costs for each pair of ski boards. The price of the skis will not be taken into consideration for calculating free shipping costs.
The Canary Islands, Ceuta and Melilla
Shipping will be calculated according to the weight of the order.
Shipping is free on orders over 300€ (VAT not included), as long as the
order is under 20 kg.
Note: Orders which include skis. 10€ (incl. VAT) will be added as shipping costs for each pair of ski boards. The price of the skis will not be taken into consideration for calculating free shipping costs.
Note: Orders to Ceuta and Melilla will not be accepted if they are over 20 kg.
Portugal & Andorra
Shipping is free on orders over 120€ (TAX included).
If your order is under 120 € (TAX included) an extra shipping cost of
9 € (VAT included) will be added.
Note: Orders which include skis. 10€ (incl. VAT) will be added as shipping costs for each pair of ski boards. The price of the skis will not be taken into consideration for calculating free shipping costs.
*
Portugal-Madeira and Portugal-the Azores do not have the same rates
as for the rest of Portugal. Shipping will be calculated according to the
weight of the order.
Shipments to foreign countries
|
Destination
|
Weight
|
Price
|
Skis (3)
|
|
European Union (1)
|
Under 15 Kg.
|
10 Euros
|
15 Euros (4)
|
|
Over 15 Kg.
|
Consult exact cost in shopping cart (2)
|
|
Norway
|
Under 10 Kg.
|
20 euros
|
30 Euros (4)
|
|
Over 10 Kg.
|
Consult exact cost in shopping cart (2)
|
|
Rest of the world
|
Consult exact cost in shopping cart (2)
|
50 Euros (4)
|
(1) The fixed rate only applies to the following countries:
France, Germany, Belgium, Italy, Luxembourg, Holland, UK, Austria, Ireland,
Denmark, Sweden, Finland, Bulgaria, Cyprus, Slovenia, Slovakia, Estonia,
Greece, Hungary, Latvia, Lithuania, Malta, Poland, Czech Republic & Romania.
(2) The exact shipping cost will be calculated according to the total weight
of your order. Shipping costs can be consulted in your shopping cart, before
confirming your order when you proceed to checkout.
(3) Orders which include skis will have additional shipping costs for
each pair of ski boards. The price of the skis will not be taken into
consideration for calculating the shipping costs for the rest of the order.
(4) Supplementary shipping costs for each pair of ski boards.
The shipping costs do not include any possible extra payments, which may be added, such as taxes or customs duties and which may be charged Cash On Delivery.
Consult the following chart to find out approximately how long your delivery will take:
When Will I Receive My Delivery?
Unless there is an error in our system, all products appearing on our web-site are in stock. Therefore in the Iberian Peninsula items will be delivered within 24-48 hours, and in the Balearic Islands within 48-72 hours, as long as the order has been confirmed before 18:00 CET (Orders to Spain) & 16.00 CET (orders to other countries).
Deliveries to other parts of the world:
• The Canary Islands, Ceuta, Melilla, Portugal-Madeira & Portugal-Azores:
8 – 10 working days.
Bear in mind that delivery dates are calculated on working days
(Monday to Friday) and goods will not be delivered on Saturdays,
Sundays or public holidays. If the selected form of payment is a bank transfer, the order will not be dispatched until the transaction has been verified by our bank.
Consult the following chart to find out approximately how long your delivery will take:
|
Destination
|
Delivery time
|
|
France
|
2-3 working days
|
|
Germany, Belgium, Italy, Luxembourg, Holland
|
4-6 working days
|
|
Austria, Ireland, Denmark, Sweden, Slovakia, Hungary, Poland, UK, Czech Republic
|
5-7 working days
|
|
Bulgaria, Slovenia, Greece, Latvia, Lithuania, Norway, Rumania, Switzerland, Turkey
|
5-7 working days
|
|
Finland, Estonia
|
6-7 working days
|
|
Gibraltar, USA & Canada
|
2-3 working days
|
|
Middle East, Morocco, Rest of Europe
|
5-6 working days
|
|
Central & South America
|
5-7 working days
|
|
Rest of the world
|
6-7 working days
|
Note: Barrabes reserves the right to modify delivery times without previous warning on orders with large dimensions (skis, crashpads, etc)
Products with extended delivery times
Products with extended delivery times are those which take
48 hours more than the delivery time indicated in the purchase conditions.
These products will be sent separately from products which are in the
same order, with normal delivery times.
How Can I Pay?
Barrabes.com offers you the possibility to choose the form
of payment which suits you best: via Cash On Delivery,
bank transfer, credit card (VISA or MASTERCARD),
and you can even pay for your order in monthly installments
after a quick and easy acceptance process. PayPal, an eBay Company, enables any individual or business with an email address to securely, easily and quickly send and receive payments online.
Click
Here for details and information on the availability of each
option.
How Can I Cancel My Order?
If your order has still not left our warehouse, you can
cancel it by just sending an Email to our Customer
Service Department, indicating clearly the reason for cancelling
the order, the order No, and your user's name. Please write, "cancelled
order" as the subject of the Email.
Our distance sales department will ensure that your order is cancelled.
How Can I Modify My Order?
If your order has still not left our warehouse, you can
modify it by sending an Email to our Customer
Service Department, indicating clearly how the product is to
be modified, the order No and your user's name. Please write, "Order
modification" as the subject of the Email.
Our distance sales department will take care of the modification.
I am unable to select my country for the shipping address. What's going on?
You will need to re-configure the web-site so that it is in the same shipping zone as your shipping country. Simply click on the link at the top of the page called “International Sites”, and choose the language and your shipping country from the drop-down menu, before clicking on Accept.
It is important to configure the web-page correctly when you place an order because not all brands are available for sale in all countries.
Is It Safe To Shop At Barrabes.com?
We guarantee that every transaction carried out at Barrabes.com
is 100% safe. Each operation, which implies the transmission of personal
information or bank details, is carried out within a safe environment.
Barrabes.com uses a secure server, which uses a protocol called SSL
(Secure Socked Layer) to ensure the secure transfer of information
via encryption.
In this way the credit card details are only known and handled by
the bank, whereas the order and client details are known and handled
only by the trader.
We have also recently added a new security system called SET (secure
electronic transaction TM) to the current SSL data encryption system
with the aim of increasing customer data security even further on
the Internet.
When purchasing on-line at our store, if you decide to use VISA or
MASTERCARD, you will have the option to provide a special password
apart from the credit card number and expiry date and verification
number.
This password is now provided for on-line shopping by many European
banks. Ask your bank to provide you with your password for a really
secure VISA or MASTERCARD. In this way you will ensure both that no
one else will be able to use your credit card for on-line shopping
and that only your bank will receive details of your credit card.
How Can I Leave My Opinion about a Product?
There are 2 ways to have your say about a product on the web:
- One month after placing an order on our web-site, you will receive an E-mail asking you to give your opinion on the products purchased. You can decide if you want to leave it on just one or several of the products you purchased.
All opinions will shown below the product description, so that it can be used as a reference by other customers.
- You can also directly leave your opinion on the product page. But remember, this is only possible if you have purchased this item from Barrabes.com some time in the past.
In both cases, you will need to choose a NICKNAME which will be shown next to your opinion and will allow you to keep your real identity secret. If you have already chosen a nickname, it will automatically appear when you write your opinion in the corresponding box. If you want, you can modify this nickname on your registration form. If you have not already chosen a nickname, just type it into the corresponding box.Remember, you will also benefit from the opinions left by other customers in the future.
I registered as a new customer some time ago at Barrabes.com and now, when I try to log in I am told that no customer exists with this user name and password.
First check that you have introduced your user name and password correctly. If you are not sure of this information, Click Here and we will send your password to the E-mail address used when registering.
If you are sure you have logged in correctly, it is possible that your account has been eliminated from our data base, if it has remained inactive for a period of time and no items have been purchased. In order to access a service at Barrabes.com requiring previous identification, just Register again as a new customer.
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